Telephone communication is often
of concern to employers and people who are deaf or hard of hearing. Traditionally,
there are two different technologies that can be used for telephone communication,
text telephone
(TTY/TDD/TT) equipment and telephone
amplification. It is necessary to determine if the individual with hearing
loss will benefit from amplification. If not, then text telephone equipment
will likely be the chosen option. TTY equipment is used when a person does
not have enough functional hearing to understand speech even with amplification.
Amplification allows people who are hard of hearing to benefit from enhanced
volume when using the telephone. Amplification can be provided through the
handset, headset, in-line amplifier, portable amplifierm or a control on
a telephone base. Some assistive
listening devices can be used to provide telephone amplification. Cellular
telephones can also be used with amplification features and devices. In
addition to amplification, the adjustment of sound frequency may help someone
who is hard of hearing in using the telephone. For some people amplification
is not so much the problem as is the need for clarity. Clarity can be achieved
by adjusting the frequency of the incoming voice when listening on the telephone.
Telephones and amplifiers are available that provide a clarity function
or equalizer to adjust voice requency. The function of wearing a telephone
headset to perform essential job functions can be difficult for some individuals
who wear hearing aids. Often times discomfort (feedback) is reported as
being a problem because the telephone headset rests on top of or near the
hearing aid the person may be wearing. Individuals may also have difficulty
hearing the conversation on the telephone when using a headset. There is
no particular headset that is designed or marketed as being compatible with
hearing aids from the perspectives of comfort or amplification. Generally,
the individual may have to try a couple of different headsets or ways of
wearing the headset before they become comfortable using one.