Step 4: Choose the Accommodation
Transcribing Dictation
Accommodation options for transcribing
taped material are limited. A Pressure Zone Microphone (PZM) attached to
the recording device can be used to increase the quality of tape so a transcriber
with hearing loss can be better able to understand the recorded information.
Such a microphone can be obtained from a local Radio Shack. Direct audio-input
devices, in-line amplifiers, sound equalizers, or amplified headsets may
also be helpful for the transcriber. Some individuals have success with
using the T-coil in their hearing aid in conjunction with wearing the existing
headset just in front of their ear.
The function of wearing a telephone
headset to perform essential job functions can be difficult for some individuals
who wear hearing aids. Often times discomfort (feedback) is reported as
being a problem because the telephone headset rests on top of or near the
hearing aid the person may be wearing. Individuals may also have difficulty
hearing the conversation on the telephone when using a headset. There is
no particular headset that is designed or marketed as being compatible with
hearing aids from the perspectives of comfort or amplification. Generally,
the individual may have to try a couple of different headsets or ways of
wearing the headset before they become comfortable using one. Accommodation
suggestions include but are not limited to:
Difficulty hearing due to
background noise or the need for amplification
Use a headset that features noise canceling technology to reduce problems
associated with background noise. Use a headset that has
features like volume control, an amplifier and call clarity technology.
Use a headset that covers
both ears to reduce problems associated with background noise. Use a muff style headset
to completely cover the ear(s) to reduce problems associated with background
noise. Reduce background noise
in the environment to the extent possible.
Difficulty wearing headset
due to discomfort or feedback
Try wearing the headset ear piece just in front of the ear. Add extra cushioning to
the ear piece. Could use extra ear pad foam or modify a comfort ear pad/buff
commonly used on telephone handsets. Try an over the ear style
ear piece if person wears in the canal hearing aids so less pressure is
placed on the ear(s) from the ear piece. If the person does not
have trouble using a standard telephone handset rather than headset but
still needs the benefit of hands-free telephone use, there are devices
available which can hold the handset up to the person's ear. These devices
can be placed over the head or can hold the handset close to the ear by
way of an adjustable gooseneck style telephone holder. Consider the use of a speakerphone
rather than headset. The environment may have to be adapted to accommodate
the use of a speakerphone if it is an open environment.