It is a good idea to test your system's software, audio/video and Internet connectivity ahead of time before the web cast starts. A computer with a web browser and Adobe Flash Player (formerly Macromedia), and an Internet connection is required to participate in the web cast. Speakers for sound are generally needed.

Click on the following link to test your computer. If your computer passes all 4 tests, it is ready for the Webcast. >> Meeting Connection Diagnostic

During this test, if you are missing the Adobe Flash player, you will get instructions on how to download and install the player to your browser. This process should be automatic. If for some reason you cannot get the Flash player to install to your computer, first check the system requirements page on Adobe's Website to make sure your computer is compatible with Adobe Flash. If your computer meets the requirements, please go to our manual download page to manually download and install the Flash player to your computer.

To test your picture and sound, please click on the following slide show: >> JAN Webcast

If you do not hear any sound, please check to make sure your speakers are plugged in and turned on, and that the volume control settings on both the speakers and your computer are adjusted appropriately.

If you still require assistance, please contact JAN at training@jan.wvu.edu or 800-526-7234 option 5 (877-781-9403 for TTY). Please check your computer at your earliest convenience, as once the Webcast has started we may no longer be able to assist you.